DV8 Rewards

Terms and conditions

Effective date: 12 October 2026. Version 1.0.

These terms apply to the DV8 Rewards loyalty scheme (the "scheme"), the DV8 Rewards apps and web pages, and the weekly Bonus Wheel. The scheme is run by DV8 Bar, trading as DV8 Congleton, 6 Little Street, Congleton, Cheshire, CW12 1AR, company number [Company number to be added] ("DV8", "we", "us"). By creating an account you agree to these terms and to our privacy policy. Nothing in these terms affects your legal rights as a consumer.

1. Who can join

• You must be aged 18 or over and live in the United Kingdom.
• One account per person. You may not open accounts for other people or hold more than one account.
• Our staff, managers and their accounts used for work may not earn points or win prizes on a staff account.
• Membership is free. You can leave at any time by deleting your account in My Profile.

2. Your account

• You must give accurate details and keep your email address and mobile number up to date in My Profile. Your name cannot be changed in the app. Please contact us if it is wrong.
• You need to verify your email address before you receive the welcome bonus or can use the Bonus Wheel.
• Your membership card (the QR code on the Card tab, or in Apple Wallet or Google Wallet) is personal to you. Do not share it or let anyone else use it. Keep your password safe and tell us straight away if you think someone else has used your account.
• Points, rewards, stamps and prizes have no cash value, belong to the account they were earned in and cannot be transferred, sold or combined with another account.

3. Earning points

• You earn points when you buy food and drink at DV8 and show your membership card. The number of points per £1 spent is shown in the app and may change from time to time (see section 12). Points are calculated on the amount you actually pay, after any discount.
• Staff add points by scanning your card and your till receipt, or by entering the amount by hand. Receipts must be from DV8 and no more than 7 days old. Each receipt can only be claimed once and only by one account.
• Points may not be awarded on purchases of gift vouchers, service charges, tips or any other items we tell you are excluded.
• Whether a purchase qualifies is at the reasonable discretion of our staff. If you think points are missing, contact us within 7 days of your visit with your receipt.
• You may also receive points from a welcome bonus, dish ratings, the refer a friend scheme, the Bonus Wheel and other promotions we tell you about.
• We may remove points that were added by mistake, or that relate to a refund, a cancelled order or a breach of these terms.

4. Points expiry

• Points expire 12 months after the date they were added to your account, whatever way they were earned (including from the Bonus Wheel).
• When you use points, the oldest points are used first.
• The app shows when points are about to expire, and expired points appear in your history as "Points expired". Expired points cannot be restored.

5. Rewards and redemption

• The rewards available, and the points needed for each, are shown on the Rewards tab and may change (see section 12).
• To redeem a reward, free coffee, offer or prize, show your card to a member of staff at DV8. Before anything is redeemed, staff will check your first name and the last 3 digits of your mobile number. They may refuse if they cannot confirm it is you.
• Redemption needs a working internet connection on the staff device. If we cannot connect, you will be asked to redeem on a later visit.
• Rewards have no cash alternative, cannot be exchanged for other products or for cash, and cannot be used with any other offer unless we say so. If a reward item is not available, we may offer a similar item of equal or greater value.
• Rewards that include alcohol are only available to customers aged 18 or over, and our staff may refuse to serve alcohol in line with our licence and the law.
• Some rewards and offers have a "use by" date shown in the app. They cannot be used after that date.
• You can swap your points for a reward in the app. The points are taken from your balance straight away and the reward appears under Active rewards. It must be used within 7 days of swapping and expires after that. If it expires unused, the points are not returned.

6. Coffee card

• You receive one stamp for each qualifying hot drink you buy, added by staff when you show your card. No more than 3 stamps can be added to an account in any one hour.
• When you collect the number of stamps shown in the app, you get a free hot drink of your choice from our standard hot drinks menu.
• Stamps and free hot drinks have no cash value and cannot be transferred.

7. VIP tiers

• Your VIP tier (Bronze, Silver, Gold or Diamond) is based on how much you have spent with us over the rolling period shown in the app. The spend needed for each tier is shown in the app and may change (see section 12).
• When you reach a tier you keep it for at least 12 months. After that your tier is reviewed against your recent spend and may go up or down.
• Any benefits or offers for a tier are described in the app or in the message that announces them. We may change them at any time.

8. Refer a friend

• You can share your personal referral code from My Profile. When a friend joins using your code and makes a first purchase over £20 in a single visit (or another minimum amount shown in the app), you and your friend each receive the referral points shown in the app.
• Points are only given once for each friend, and the friend must be a new member who meets section 1.
• You cannot refer yourself, including by using a second email address, phone number or account. Referrals between accounts that we reasonably believe belong to the same person, or that were created to collect referral points, are not valid.
• Do not send your code to people who have not asked for it, or post it where it could be seen as spam.
• We may withhold or remove referral points and close accounts involved in fraud or abuse of the referral scheme.

9. Dish ratings

• After a visit you can rate the dishes read from your receipt, and add a comment if you like. You earn the points shown in the app for each dish you rate, once per dish per visit.
• Points are given for rating, whatever score you choose. Please be honest. Ratings and comments are seen only by our managers to help us improve and are never published.
• Do not include offensive content or other people's personal details in comments. We may remove comments, and the points for them, that break this rule.
• Separately, the app may show a link to leave us a Google review. This is entirely optional and no points or rewards are given for it.

9A. Hearts and comments on news

• You can heart news posts and, once your email is confirmed, comment on them. Other members can see your comments with your first name and the first letter of your last name.
• Keep comments friendly and about DV8. Do not post anything offensive, abusive, discriminatory, threatening, misleading, private about someone else, or advertising. Comments from DV8 staff show as "DV8".
• You can edit or delete your own comments at any time. You can report a comment, or block someone so you no longer see their comments.
• We may hide or remove any comment, and stop an account from commenting, if we think it breaks these rules. Comments reported by several members are hidden until we have checked them.

10. Bonus Wheel (free prize draw)

1. Promoter. The promoter is DV8 Bar, trading as DV8 Congleton, 6 Little Street, Congleton, Cheshire, CW12 1AR, company number [Company number to be added].
2. Free entry. The Bonus Wheel is a free prize draw. No purchase or payment is necessary to enter or to win, and buying anything does not improve your chances.
3. Who can enter. Members who meet section 1 and have verified their email address. Staff accounts and test accounts cannot enter.
4. How to enter. Open the Bonus Wheel in the app and spin. Each verified account gets one spin per week. A new week starts every Tuesday at 00:00 UK time. Spins you do not use in a week do not carry over.
5. How prizes are decided. Your prize is chosen at random by our server when your spin for the week becomes available, using the odds in section 11. The animation in the app only reveals that result. If you spin without signal, the result is confirmed when your phone reconnects. If the prize is no longer available at that point, our server picks another prize at random using the same odds.
6. Prizes. Prizes are either a number of bonus points, or a reward or offer (for example a free item, or double points for a set number of days). The current prizes and their odds are listed in section 11. Prizes may change from week to week.
7. Receiving your prize. Prizes are added to your account straight away. Rewards and offers won must be used within 7 days of winning, and expire after that. Points won expire 12 months after they were added, in the same way as all other points (section 4). Prizes are redeemed in the same way as other rewards (section 5).
8. No cash alternative. Prizes have no cash alternative and cannot be transferred or exchanged. If a prize item becomes unavailable we may replace it with one of equal or greater value.
9. Winners. You can see your own prize in the app. We do not publish winners' names, but we will give the first name and county of winners of any prize worth more than £50 to anyone who asks within one month of the draw, unless the winner objects.
10. Fair play. Any attempt to get extra spins, for example by using more than one account, changing the date on your phone or interfering with the app, will void the spins and prizes involved and may lead to your account being closed.
11. Ending or changing the draw. We may suspend, change or end the Bonus Wheel at any time for reasons outside our control or if it is being abused. Prizes already won stay valid until their normal expiry.
12. Apple and Google. Apple and Google are not sponsors of and are not involved in this promotion in any way.

11. Prize odds

These are the live chances of winning each prize currently on the Bonus Wheel. They are updated automatically whenever prizes change. Percentages are rounded, so they may not add up to exactly 100.

11A. Gift cards

• You can buy a DV8 gift card in the app for yourself or for someone else, from £5 to £250 per card and up to £500 a day. Payment is taken by our payment provider, Dojo. We never see your full card number.
• A gift card bought for yourself is added to your account straight away. A gift card bought for someone else is emailed to them with a gift code, usually within 1 hour. If it has not arrived by then, contact us. The buyer is not shown the gift code.
• Anyone with a gift code can add it to their DV8 Rewards account, using any email address. Keep the code private: once it has been added to an account we cannot move it, and we are not responsible for a code used by someone else because it was shared or forwarded.
• Gift cards can only be spent on food and drink at DV8, over one or more visits, by showing your card to staff. They cannot be exchanged for cash, used to buy other gift cards, or transferred once added to an account. Any balance left on a card does not carry over after it expires.
• Gift cards are valid for 12 months from the date of purchase, shown in the app and in the gift email. They cannot be used after that date.
• No points are earned for buying a gift card, or on the part of a bill paid with a gift card. Points are earned as normal on the rest of the bill.
• You can cancel a gift card for a full refund within 14 days of buying it, as long as none of it has been spent and, for a gift card bought for someone else, it has not been added to their account. Refunds go back to the card used to pay. Contact us to cancel. This does not affect your other legal rights.
• We may refuse, cancel or suspend gift cards bought fraudulently or with a stolen payment card.

12. Changes to the scheme

• We may change these terms, the points needed for rewards, the points earned per £1, tier thresholds and the rewards and prizes on offer. We will only do this for good reasons, for example to reflect changes in our menu, prices, costs or the law, or to prevent abuse.
• We will give you at least 30 days' notice in the app or by email before a change that is significantly worse for you, unless the change is needed sooner for legal or security reasons. Points you have already earned will not be removed because of a change, though they still expire under section 4.
• We may end the scheme by giving at least 60 days' notice. You will be able to use your points and rewards during the notice period.
• If you do not agree with a change you can delete your account at any time.

13. Suspending or closing accounts

• We may suspend your account while we investigate, remove points, rewards or prizes, or close your account, if we reasonably believe you have broken these terms, acted fraudulently or dishonestly (for example claiming someone else's receipt, using more than one account or fake referrals), abused or threatened our staff, or misused the app.
• If we close your account for one of these reasons, points, rewards and prizes in it will be lost. Where we can, we will tell you why.
• We may close accounts that have had no activity for 3 years, as described in our privacy policy.
• If you delete your account, any unused points, rewards, stamps and prizes are lost and cannot be restored.

14. Our liability

• We will do our best to keep the app working, but we cannot promise it will always be available or free from errors. If the app is unavailable, staff will try to record your points when it is back, and you can contact us about anything missing.
• We are not responsible for losses you suffer that were not foreseeable, that are caused by events outside our reasonable control, or that are caused by your own breach of these terms.
• Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

15. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

16. Contact us